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ONEFi Privacy Policy

Effective Aug 1, 2023

We take the privacy of our website visitors very seriously. We ask that you read this website privacy policy ("Privacy Policy") carefully as it contains important information about how we will use your personal data. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our website, and the choices you have associated with that data.

For important information about Terms and Privacy governing your use of the App (including any product and services that may be provided to you through the App) please visit App Terms and App Privacy.

The website (the “Website”) is provided by One Financial Technology Limited (" we", "our" or "us "). Our registered office is

Suite A3, Floor 33, Block A, TML Tower, 3 Hoi Shing Road, Tsuen Wan, Hong Kong


The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at ONEFi unless otherwise defined in this Privacy Policy.


Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy. Identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to:

  • Email Address

  • First name and last name

  • Phone number

  • Credentials

  • Cookies and Usage Data


We may use your personal data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us at

Personal data will be stored on your device only. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our websites. The app does use third-party services that may collect information used to identify you.

Link to the privacy policy of third-party service providers used by the app

Usage Data

We may also collect information about how our Website is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.


Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Website, to improve and customize our service. You can enable or disable location services when you use our Website at any time, through your device settings.


Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Website and hold specific information. Cookies are files with a small amount of data which may include a unique anonymous identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Website.

  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

More ONEFi uses the collected data for various purposes:

•        To provide and maintain our app

•        To notify you about changes to our app

•        To allow you to participate in interactive features of our app when you choose to do so

•        To provide customer support

•        To gather analysis or valuable information so that we can improve our app

•        To monitor the usage of our app

•        To detect, prevent and address technical issues

•        To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already

purchased or enquired about unless you have opted not to receive such information

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;

  • To provide the Service on our behalf;

  • To perform Service-related services; or

  • To assist us in analyzing how our Service is used.


We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

If you are located outside Hong Kong and choose to provide information to us, please note that we transfer the data, including Personal Data, to Hong Kong and process it there. 

We want to state that the data will not breach the international wall and will only stay and be used in Japan for Japanese clients' personally identifiable information (PII).

‍Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.



We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.


Children’s Privacy

Our Website does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us at If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers. 

Financial Product Marketplace: Personal Loan Policy

In accordance with the Personal Data (Privacy) Ordinance ("the Ordinance") and the Code of Practice on Consumer Credit Data ("the Code"), and any legislation or guidelines issued by the Privacy Commissioner or other regulatory bodies, any customer has the right to:

(i) check whether ONEFi holds data about him and be given access to such data; (ii) require ONEFi to correct any data relating to him which is inaccurate; (iii) ascertain ONEFi's policies and practices in relation to data and to be informed of the kind of personal data held by ONEFi; (iv) require ONEFi to supply him with further information in relation to the data, the identity of those to whom the data is usually disclosed and the purpose of the disclosure; (v) instruct ONEFi that upon full settlement of all outstanding indebtedness in respect of any account(s) with ONEFi, to make a request to the relevant credit reference agency to delete from its database any account information relating to such account(s) but such instruction may only be given after the account has been closed for five years or more and there has been no overdue payment for more than 60 days in respect of any of the outstanding indebtedness within the five-year period immediately before the account is closed. Account repayment information includes the last repayment amount due, the last repayment amount made within the reporting period (i.e. the period of not more than 31 days immediately before the date on which ONEFi last provided account information to the credit reference agency), the remaining available credit or outstanding indebtedness and indebtedness data (i.e. overdue indebtedness and number of days overdue, date of repayment of overdue indebtedness, and date of full settlement of overdue indebtedness of more than 60 days (if any))).

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Your Rights

One Financial Technology Limited aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to change or review your Personal Data, please contact us to make the required changes at

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us at

In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you

  • To rectify any Personal Data held about you that is inaccurate

  • To request the deletion of Personal Data held about you

Please note that we may ask you to verify your identity before responding to such requests.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at

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